Welcome to Yalla Sport. We believe that protecting our users' data is the most fundamental responsibility of a trusted betting platform. This Privacy Policy clearly explains what information we collect, why we collect it, how it is used, and how we keep it secure.
This policy applies to the Yalla Sport website, mobile app, and all related services. By using our platform, you are considered to have accepted this Privacy Policy.
In brief: Yalla Sport uses your data solely to improve our services and ensure a safe experience. We never sell your information.
We collect various types of information when you register and use our services on Yalla Sport. These are broken down by category below.
1.1 Personal Identification Information
- Full name & date of birth
- Mobile Number & Email Address
- Residential address
- National ID or passport number (for KYC verification)
1.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit & Withdrawal History
- Transaction amount & date
1.3 Technical Information
| Data type | Why it's collected |
|---|---|
| IP Address | Security & Fraud Prevention |
| Device Type & Operating System | App Optimization |
| Browser information | Ensuring compliance |
| Login time & location | Account Security |
| Betting & Gaming History | Service Improvement & Responsible Gaming |
1.4 Voluntarily Provided Information
We also collect information you provide when contacting support, completing surveys, or submitting feedback.
Yalla Sport uses your information solely for the purposes listed below. It is never used for any additional or unnecessary purpose.
2.1 Core Service Delivery
- Creating and managing your account
- Ensuring Betting & Gaming Services
- Processing Deposits & Withdrawals
- Managing Bonuses & Promotions
2.2 Security & Protection
- Fraud & account hacking prevention
- Completing KYC Verification
- Compliance with Anti-Money Laundering (AML) Regulations
- Ensuring Responsible Gaming
2.3 Contact & Support
- Notifying you of important account updates
- Sending promotional offers (you can opt out at any time)
- Responding to support requests
Your preferences: You can unsubscribe from marketing emails or SMS at any time. Update your notification preferences from Account Settings.
Your data is stored on internationally certified secure servers. Yalla Sport employs the following security measures:
- 256-bit AES Encryption — for all sensitive data
- SSL/TLS Certificate — all website & app communications are encrypted
- Firewall & Intrusion Detection — protection against cyberattacks
- Two-Factor Authentication (2FA) — Additional Account Security
- Regular Security Audits — at least twice a year
3.1 How Long We Retain Your Data
| Data type | Retention period |
|---|---|
| Account Information | For the duration of the active account + 5 years |
| Financial Transaction Records | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Cookies Information | 30 days to 2 years |
| Support Conversations | 3 years |
Data Deletion Request: When you close your account, we delete all data beyond what we are legally required to retain. Contact support for more details.
Yalla Sport never sells your personal data. However, information may be shared with third parties in the following limited circumstances:
4.1 Necessary Sharing
- Payment Provider: Required information shared with bKash, Nagad, and Rocket for transaction processing
- KYC Provider: With licensed agencies for identity verification
- Game Providers: Minimal data shared with game developers to enable gameplay
4.2 Legal Obligations
Data may be disclosed in response to a court order, regulatory directive, or a lawful request from law enforcement authorities.
Guarantee: All third-party providers are bound by our strict confidentiality agreements and may not use your data for their own purposes.
Yalla Sport uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Status |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | |
| Performance Cookies | Page load speed, error tracking | |
| Functionality Cookies | Language preferences, user settings | |
| Analytics Cookies | User behavior analytics |
To disable optional cookies, adjust your browser settings. Please note that some features may not function as a result.
As a Yalla Sport user, you have the following rights over your personal data:
How to submit a request: To exercise any of the rights above, email us at support@yallasport.im or visit our Help Center Reach us via live chat. We will respond within 30 days.
Yalla Sport is intended strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
If we become aware that a minor has registered on our platform, we will immediately disable the account and delete any data collected.
For Parents: If your child has accidentally registered, please contact support@yallasport.im immediately. We will act promptly.
Yalla Sport may update this Privacy Policy when necessary. For any significant changes, we will notify you through the following methods:
- Notifications will be sent to your registered email
- A notification will be displayed upon logging into the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related questions, complaints, or requests, please contact our Data Protection Team:
Privacy@yallasport.im
Response time: within 48 hours
Response Timeframe: We respond to general requests within 48 hours and data deletion requests within 30 days.